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Case Officer - National/Foreign & IMA Department (M/F) - Permanent Contract

Caisse Médico-Complémentaire Mutualiste
Standuert:
Luxembourg
Gehalt:
Not communicated
Läscht Aktualiséierung:
1. August 2026
Kontrakttyp:
CDI
Stonnen:
Vollzäit
Dëi Plaz mellen - an engem neien Tab

Beschreiwung vun der Plaz

As a Case Officer, you will be responsible for processing and tracking our members' medical expense reimbursement claims and will interact directly with them.

Responsibilities:

  • Verify, analyse, and enter reimbursement requests in accordance with the CMCM statutes
  • Verify and update our members' personal information
  • Handle the administrative processing of files and update them in our system
  • Communicate with our members (by phone, email, app, and in person) and healthcare professionals (CNS, doctors, hospitals) to clarify issues, provide information, and offer advice.
  • Ensure compliance and guarantee high-quality service
  • Collaborate with other departments (membership, accounting, dental) to improve internal processes


Technical Skills:

  • Excellent oral and written proficiency in Luxembourgish, French, German, and English
  • Interpersonal and communication skills
  • Proficiency in standard computer software
  • Knowledge of the healthcare sector and of various healthcare and social security systems is considered an asset
  • Previous experience in the insurance industry is considered an asset


Behavioral Skills:

  • Adherence to professional ethics
  • Organisational skills, attention to detail, and the ability to set priorities
  • Independence, drive, and attention to detail
  • Sense of responsibility and team spirit
  • Commitment to continuous improvement and change

Ähnlech Secteuren:
Sekretariat / Administratioun
Ähnlech Standuerter:
Lëtzebuerg

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